CD01
Call Design
The questions callers actually ask, mapped from your current calls and enquiries into conversation flows with clear goals: answer, qualify, book or transfer.
AI Agents
AI Voice Agent in Dubai
Your phone line answered on the first ring, day and night: callers qualified, appointments booked and every call summarised for your team.
What We Do
An AI voice agent by Orphea Society is a custom phone agent built in Dubai that answers inbound calls, understands what the caller needs, qualifies them, books appointments into your calendar and writes a summary of every call into your CRM. It runs on your own knowledge base and conversation rules, and it transfers the call to a person when the caller asks or the situation needs judgement. It is built for UAE businesses whose phones ring outside office hours or faster than the team can answer.
AED 12,000
Setup From
published starting price; usage and telephony billed separately
6
Core Features
call handling, flows, booking, qualification, summaries, CRM
24/7
Line Coverage
nights, weekends and public holidays included by design
1
Summary Per Call
every conversation written to your CRM with context
How It Works
KG02
Knowledge & Guardrails
Answers drawn only from your approved knowledge base, with written limits on what the agent may promise, quote or decide on its own.
TI03
Telephony & Integration
Connected to the number your customers already call, plus your calendar and CRM, so a booked call lands in the same systems your team uses.
HM04
Handoff & Monitoring
Defined transfer rules to a person, call summaries for every conversation and a regular review of transcripts to fix what callers get stuck on.
Who This Is For
- Clinics & Wellness
- Real Estate Brokerages
- Hospitality
- Service Businesses
- E-Commerce Support
When a voice agent is the right first step
A voice agent earns its place when the phone is where demand arrives and where it leaks. The clearest signal is missed calls: enquiries that ring outside office hours, during lunch, or while the team is already on another line. Each one is a customer who usually calls the next business on the list.
It is the wrong first step when calls are rare and long, when every call needs a specialist from the first sentence, or when the information callers need is not written down anywhere yet. In those cases the useful work is documenting the knowledge base first, and a chat agent or a better booking flow may come before any voice.
What an inbound call flow looks like
Every flow is written as a short sequence with one goal per branch. A typical inbound flow for a clinic or a brokerage follows the same shape:
- Greet and identify the reason for the call in the caller’s own words.
- Answer directly from the approved knowledge base when it is a question, such as hours, location or service details.
- Ask the qualifying questions you defined, such as budget, area, preferred date or treatment type.
- Book into the live calendar or booking system and confirm the slot back to the caller.
- Transfer to a person under the agreed rules, passing the summary along with the call.
- Write the call summary, outcome and contact details into the CRM.
What we agree before going live
Voice agents speak for your business in real time, so the limits are agreed in writing before launch: what the agent may say about prices, what it must never promise, which topics always go to a person, and how callers are told they are speaking with an automated agent.
We start with inbound calls. Outbound calling to customers in the UAE is regulated and needs its own consent and timing rules, so it is scoped separately rather than switched on by default. After launch, transcripts are reviewed on a schedule and the flows are adjusted where callers hesitate, repeat themselves or ask for a person.
Frequently Asked
What is an AI voice agent?
An AI voice agent is software that holds a spoken phone conversation. It listens to the caller, works out what they need, answers from your approved information, asks qualifying questions, books an appointment if that is the goal, and hands over to a person when it should. Afterwards it writes a summary of the call into your CRM.
How much does an AI voice agent cost in Dubai?
Our AI voice agent setup starts from AED 12,000 as a project. Call usage, telephony and third-party software costs are billed separately because they scale with how many minutes your line handles. The final scope depends on the number of conversation flows and the systems the agent connects to.
Can the AI voice agent use our existing phone number?
Usually yes. The agent is connected to the number your customers already call, typically by forwarding calls to it or connecting it to your phone system, so nothing changes for the caller. The exact method depends on your current provider and setup, which we check before quoting.
What happens when the AI cannot handle a call?
It transfers. We write the handoff rules with you: the caller asks for a person, the request falls outside the approved knowledge base, or the topic needs human judgement such as complaints, pricing exceptions or anything sensitive. The person who picks up receives the call summary so the caller does not repeat themselves.
Voice agent or WhatsApp chat agent: which should we start with?
Start where your enquiries already arrive. If most leads phone you and calls are missed after hours, a voice agent closes the bigger gap. If most arrive as messages, a chat agent on your website or WhatsApp is the cheaper first step. Many businesses add the second channel later on the same knowledge base.
Ready to build your system?
Let's talk about your goals and see if this is the right fit.